Unfortunately our industry is unregulated so that means you need to do your homework first.
We have put together a few tips to help you make an informed decision in choosing the right company from the start.
Things to Consider
- GOOGLE – Being on the first page of Google doesn’t mean they are an Expert.
- CHECK REVIEWS – Check their rating. You want the good reviews to outweigh the bad reviews. Check them out on Google reviews, simply type there name and the word reviews after it into the Google Search Bar and see what you come up with.
- STAY AWAY – from Companies that consistently have bad reviews. In this day and age people are very quick to write a bad review. Even the GOOD companies (and they are out there) have bad reviews, but what you are looking for is a consistent trend in the bad reviews. This WILL be obvious when you start reading them. eg never return my phone calls, took my money and never showed up, took the cash and left without doing the clean.
- COMPARE – Make sure you are comparing APPLES with APPLES. When getting a quote ensure you give the same information to everyone. I’d suggest you write down exactly what you want done
a) Bond Clean – ensure you have written down every room in the house.
E.g. 4 bedrooms / 2 bathrooms / lounge – Dining / Kitchen and laundry plus a rumpus and media room and formal lounge. 2 storey in good condition. Plus 10 Venetian blinds
b) Carpet – list ALL carpeted areas bedrooms, combined living areas, to walk in wardrobes, hallways and small landing areas at the top and/or of the stairs
NB. It is important to disclose ALL areas and the condition of the property because if you don’t ANY company that you choose will ask for extra on the day.
- QUESTIONS – Ensure the person quoting you over the phone is asking lots of questions, and be as honest as possible with them disclosing as much as possible. Also have your own questions like is the oven included, or does that include the garage, are the walls washed or spot cleaned etc
- STAINS – If ANYONE says they will provide a FREE Stain Treatment. Ask them ONE question. “Does this stain treatment include removal of the stain or is this extra”. Any experienced carpet cleaner knows that stains are an unknown until we get onsite. A STAIN TREATMENT is the process one takes to attempt removal. NO IICRC certified technician will ever guarantee removal over the phone. The process of a stain treatment includes extra time and / or extra chemical, therefore would always cost extra. Sometimes with move outs it is a small price to pay.
- PRICE – Ensure you know how they charge.
a) BOND CLEANING – Is it a set price based on the information you have given or is it an hourly.
b) CARPET CLEANING – Is it a room rate or a price per m2.
(Both of these can be hourly rates or m2 disguised as a room rate – ASK THE QUESTION)
- CARPET CLEANING – Ask when you are getting a quote if they are IICRC accredited. They should be able to provide you with their accreditation License when they are onsite. Companies like ours that take pride in our workmanship and reputation, generally enforce this as a standard requirement. NB. This industry is completely unregulated. Companies like ours regulate from within and require all technicians be IICRC Certified (The Institute of Inspection, Cleaning and Restoration Certification) this is recognized internationally as a knowledgeable industry voice and resource. It serves as an independent, non-profit standard-setting and certification body, to set and promote high standards and ethics; and to advance communication and technical proficiency within the inspection, cleaning and restoration service industries. In a Nutshell, it’s a university degree for Carpet Cleaners. Also ask about the chemicals they use, a Company claiming that they clean to Australian Standards should not be using products that contain optical brighteners like Tinopal. Also speak to the technician about the processes they offer, a good carpet cleaner will know which process suits your carpet best, don’t let them sell you a dual process as in most cases this is pointless and just costs you money.
- PAYMENT UPFRONT – For Bond and General House Cleaning this is a normal request….. HOWEVER…… Before handing over your hard earned dollars – refer back to point 2… READ REVIEWS. You will find a common trend with a handful of companies that take your money and don’t show up on the day or take your money wait for you to leave and disappear. DO YOUR HOMEWORK…
- GUARANTEES – especially if you are moving out. 24 – 48 hour guarantees are useless. Your property manager legally has 3 business days to inspect the property from the day your lease ends. If this is a Friday, technically they don’t have to inspect until the following Wednesday. This isn’t always the case however in peak times like June / July and over the Christmas holidays it is. Our company, if required, will return to the property to fix anything that was not satisfactorily completed as part of the service we provided at no additional charge until the agent is happy.
- TERMS & CONDITIONS – Any reputable business will have standard terms and conditions and these should be available on their website or upon your request. As part of your homework you should read these carefully, understand them and ensure that if you have any questions or concerns about them you raise this with the company before you engage their services. G.J. Asset Maintenance display’s its Terms & Conditions on its website and we encourage all customers to read these carefully.